Terms and Conditions

Article 1 - Definitions

In these terms and conditions, the following definitions shall apply:

Cooling-off period: The period during which the consumer can exercise their right of withdrawal;

Consumer: A natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur;

Day: Calendar day;

Ongoing transaction: A distance contract regarding a series of products and/or services, where the delivery and/or purchase obligation is spread over time;

Durable medium: Any means that allows the consumer or entrepreneur to store information addressed personally to him in such a way that future consultation and unchanged reproduction of the stored information is possible.

Right of withdrawal: The consumer's right to cancel the distance contract within the cooling-off period;

Entrepreneur: A natural or legal person offering products and/or services to consumers at a distance;

Distance contract: A contract in which, as part of a system organized by the entrepreneur for the remote sale of products and/or services, exclusive use is made of one or more techniques for distance communication until and including the conclusion of the contract;

Distance communication technique: A means that can be used to conclude a contract, without the consumer and entrepreneur being together in the same room at the same time.

General terms and conditions: The entrepreneur’s current general terms and conditions.

Article 2 - Entrepreneur's Identity

Company name:

Chamber of Commerce number: 9

Trade name: VICI STORE

VAT registration number:

Customer service email: info@vici-butik.com

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and every distance contract and order concluded between the entrepreneur and the consumer.

Before concluding the distance contract, the text of these general terms and conditions must be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be stated that the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge as soon as possible upon the consumer's request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it must be stated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

If specific product or service terms apply in addition to these general terms and conditions, the second and third paragraphs will apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the provision most favorable to him.

If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or canceled, the agreement and these general terms and conditions will otherwise remain in effect, and the relevant provision will be immediately replaced by a provision that, as far as possible, corresponds to the meaning of the original.

Situations not covered by these general terms and conditions will be assessed "in accordance with the spirit" of these general terms and conditions.

Uncertainty about the interpretation or content of one or more provisions of these general terms and conditions will be interpreted "in accordance with the spirit" of these general terms and conditions.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this must be clearly stated in the offer.

The offer is non-binding. The entrepreneur has the right to change and adapt the offer.

The offer contains a complete and correct description of the products and/or services offered. The description must be sufficiently detailed to allow the consumer to make an informed judgment about the offer. If the entrepreneur uses images, these should be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and details in the offer are indicative and cannot be grounds for compensation or cancellation of the agreement.

Images accompanying the products are a true representation of the products offered. The operator cannot guarantee that the colors shown exactly match the actual colors of the products.

Each offer includes such information that it is clear to the consumer which rights and obligations are linked to accepting the offer. This especially includes:

  • The price, excluding customs clearance costs and import VAT. These additional costs are borne by the customer at their own expense, and the postal and/or courier service will use the special import order for post and courier services concerning import to the destination country within the EU.

  • Any customs duties that arise during the return process are the customer's responsibility. This includes any import or export duties or taxes.

  • Any shipping costs.

  • The way the contract will be concluded and the steps necessary for this.

  • Whether the right of withdrawal applies or not.

  • The payment method, delivery method, and performance of the agreement.

  • The period within which the offer can be accepted, or the period within which the entrepreneur guarantees the price.

  • The amount of the fee for distance communication if the costs for using means of distance communication are calculated on a basis other than the standard base fee for the means of communication used.

  • Whether the contract is archived after it has been concluded, and if so, how the consumer can access it.

  • The way the consumer can check the data they have provided before entering into the agreement and, if desired, correct it.

  • Any other languages, besides Dutch, in which the agreement can be concluded.

  • The codes of conduct to which the entrepreneur has adhered and how the consumer can access these codes electronically.

  • The minimum duration of the distance contract in the case of a transaction with a duration.

Optional: available sizes, colors, material type.

Article 5 - The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set out in it.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as this confirmation has not been received by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may, within legal limits, inform himself about the consumer’s ability to meet their payment obligations, as well as any facts and factors important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the agreement, he has the right to refuse the order or application or to attach special conditions for implementation, stating the reasons.

The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

  • The visiting address of the entrepreneur’s establishment where the consumer can address complaints.

  • The conditions and manner in which the consumer can exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded.

  • Information about warranties and existing customer service.

  • The details mentioned in article 4.3 of these terms, unless the entrepreneur has already provided this information to the consumer before the agreement is executed.

  • The requirements for termination of the agreement if the agreement has a duration of more than one year or is for an indefinite period.

In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery.

Each agreement is concluded under suspensive conditions with sufficient availability of the relevant products.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the possibility to withdraw from the agreement without giving any reason within 14 days. This cooling-off period starts the day after the consumer receives the product or a representative previously appointed by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they want to keep the product. If the consumer exercises their right of withdrawal, they will return the product to the entrepreneur with all supplied accessories and – if reasonably possible – in its original condition and packaging, in accordance with reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must inform the entrepreneur of this within 14 days from the receipt of the product. The consumer must notify this by a written message/email. After informing the entrepreneur about their wish to exercise the right of withdrawal, they must return the product within 14 days. The consumer has the option to return the product to our facility in China, but we do not cover the return shipping costs. The consumer must prove that the delivered goods were returned on time, for example, with a dispatch proof.

If the consumer has not expressed their wish to exercise their right of withdrawal or has not returned the product to the entrepreneur after the expiration of the periods mentioned in points 2 and 3, the purchase becomes final.

Article 7 - Costs of Withdrawal

If the consumer exercises their right of withdrawal, the consumer shall bear the cost of returning the products.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is provided that the product has already been received back by the entrepreneur or decisive proof of full return can be provided.

Article 8 - Exclusion of Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products described in points 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly indicated this in the offer, at least in good time before the agreement was concluded.

Exclusion of the right of withdrawal is only possible for products:

  • Made by the entrepreneur according to the consumer's specifications;

  • Clearly personalized in nature;